Terms of Service

Last Updated: September 4, 2026

Welcome to Clean Wizard. These Terms of Service apply to your use of the Clean Wizard website, online booking system, and cleaning services provided by Wilkinson Services LLC, DBA Clean Wizard ("Clean Wizard," "we," "us," or "our").

By using our website or booking our services, you agree to these terms.

1. Our Cleaning Services

Clean Wizard provides professional cleaning services for homes, vacation rentals, Airbnb properties, and commercial spaces throughout Florida's Southeast Coast.

Services may include:

• Standard house cleaning

• Deep cleaning

• Move-in and move-out cleaning

• Recurring cleaning

• Vacation rental and Airbnb turnover cleaning

• Commercial cleaning

• Other services offered through our booking system

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Service availability may vary based on your location, property type, schedule, and cleaning requirements.

2. Service Areas

Clean Wizard serves communities from Melbourne through the Treasure Coast and toward West Palm Beach, including:

Melbourne • Vero Beach • Fort Pierce • Port St. Lucie • Stuart • Jensen Beach • Palm City • Hobe Sound • Jupiter • West Palm Beach

We may also serve nearby communities depending on availability. If your property is near the edge of our service area, we may confirm your address before accepting a booking.

3. Online Pricing & Booking

Our online booking system allows you to provide your property details, select a service, review pricing, and request an appointment.

You are responsible for providing accurate information, including your:

• Property address

• Property type

• Number of rooms and bathrooms

• Cleaning service selected

• Cleaning frequency, if applicable

• Special instructions or relevant property conditions

 

Pricing is based on the information provided during booking. If the information is incomplete or significantly different from the actual property, the service or pricing may need to be adjusted.

A booking is considered confirmed only after confirmation through our booking system or by Clean Wizard.

4. Property Access

Customers must provide reasonable access to the property at the scheduled appointment time.

You may provide access by being present, providing an appropriate entry method, or using another arrangement accepted by Clean Wizard.

If our cleaning team cannot access the property, the appointment may be delayed, shortened, rescheduled, or subject to applicable cancellation or lockout fees.

Please avoid sharing unnecessary passwords, alarm codes, or other sensitive security information.

5. Preparing Your Property

Customers should notify us about anything that may affect the cleaning, including:

• Fragile or valuable items

• Special cleaning instructions

• Pets or animals

• Areas requiring special attention

• Known hazards or unusual conditions

 

Please secure cash, jewelry, medications, confidential documents, and other valuable or sensitive items before service.

Cleaning results may also vary depending on the property's condition. Heavy buildup, excessive clutter, stains, odors, pet-related conditions, or neglected areas may require additional time or services.

6. Special Surfaces & Items

Please tell us in advance about delicate surfaces, specialty materials, valuable items, or manufacturer-specific cleaning requirements.

Clean Wizard may decline to clean an item or surface when the appropriate cleaning method is unknown or when cleaning could reasonably cause damage.

We are not responsible for pre-existing damage, normal wear and tear, defective items, or improperly installed materials.

7. Vacation Rental & Airbnb Cleaning

Our vacation rental cleaning services are designed to prepare properties for the next guest.

 

Property owners and managers are responsible for providing accurate information about:

• Guest checkout and arrival times

• Property access

• Special instructions

• Supplies and property requirements

• Additional services requested

 

Turnover times depend on property condition, access, scheduling, and the time available between guests. We cannot guarantee completion within a specific turnover window unless that timing has been expressly confirmed.

8. Commercial Cleaning

Commercial cleaning services are scheduled according to the needs of the business and the agreed service arrangement.

Commercial customers must provide accurate information about property access, operating hours, security procedures, cleaning requirements, and special conditions.

Additional written agreements may apply to commercial services.

9. Recurring Services

Clean Wizard may offer weekly, bi-weekly, monthly, or other recurring cleaning schedules.
Recurring service pricing, billing, cancellation requirements, and promotional terms are based on the terms presented when you enroll.

Customers should notify Clean Wizard of any changes to the property or contact information that may affect service.

10. Cancellations, Rescheduling & Payments

Customers should provide as much notice as possible when canceling or rescheduling.
Cancellation, rescheduling, late-cancellation, or lockout fees may apply according to the terms presented during booking.

Customers agree to pay the amount associated with confirmed services and any approved additional services. Payments may be processed through Clean Wizard's designated booking or payment provider.

Customers are responsible for maintaining accurate billing information and an authorized payment method.

11. Service Concerns & Damage Claims

We want you to be satisfied with your cleaning service. If you have a concern, please contact Clean Wizard as soon as reasonably possible and explain the issue.

Where appropriate, we may review the concern and determine whether a correction or re-cleaning is appropriate.

If you believe an item or property was damaged during service, please notify us promptly. We may request photographs, receipts, or other information to evaluate the claim.

We are not responsible for pre-existing damage, normal wear and tear, defective items, or conditions that were not reasonably apparent before cleaning.

12. Pets, Safety & Hazardous Conditions

Customers must disclose pets or other animals that may be present during service. For safety reasons, we may ask that animals be secured.

Clean Wizard may refuse, stop, or reschedule service when a property presents an unreasonable health or safety risk.

This may include dangerous chemicals, exposed biohazards, unsafe structural conditions, infestations, excessive animal waste, or other hazardous conditions.

Clean Wizard does not provide hazardous-material remediation unless specifically agreed to in writing.

13. Communications

By providing your contact information, you agree that Clean Wizard may contact you regarding your bookings, appointments, scheduling, billing, service updates, and customer service matters.

Marketing communications are subject to applicable consent and communication preferences. You may unsubscribe from marketing messages where an unsubscribe option is provided.

14. Website Use & Third-Party Services

The Clean Wizard website is provided for information, booking, and customer-service purposes.

You may not use the website for unlawful purposes, interfere with its operation, submit false information, attempt unauthorized access, or misuse its content.

Clean Wizard may use third-party providers for booking, payments, website hosting, communications, scheduling, analytics, and other business functions. These providers may have their own terms and privacy policies.

15. Liability, Changes & Governing Law

To the fullest extent permitted by law, Clean Wizard and Wilkinson Services LLC are not responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or services.

We are also not responsible for delays or cancellations caused by circumstances beyond our reasonable control, including severe weather, natural disasters, emergencies, government actions, power outages, or other unsafe conditions.

Clean Wizard may update these Terms from time to time. Updated terms will be posted on this page with a revised "Last Updated" date.

These Terms are governed by the laws of the State of Florida. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Contact Clean Wizard
Questions about these Terms or your cleaning service?

Clean Wizard
Wilkinson Services LLC, DBA Clean Wizard
Email: info@cleanwizard.net
Website: cleanwizard.net
Business Hours:
Monday–Friday: 8:00 AM–6:00 PM
Saturday: 9:00 AM–4:00 PM